GlobalCustomer AI is a local-first macOS app for ecommerce customer reply drafting. It helps merchants and support teams generate, review, copy, and save customer reply drafts using product information, FAQ records, store rules, and language expression guides.
If you need help, want to report a bug, or have feedback, please contact:
Support Email: starlight.ripple@gmail.com
We usually respond within 3 to 5 business days.
GlobalCustomer AI is designed for local-first workflows. Store data, customer messages, reply drafts, and learning samples are not uploaded to a cloud service by the app.
No. GlobalCustomer AI only creates reply drafts. You review, edit, and copy replies manually.
No. GlobalCustomer AI does not control browsers, ecommerce platforms, or chat windows.
App data is stored locally on your Mac by default. CSV import and JSONL export only access files you explicitly choose through macOS file pickers.
Core drafting and local data management are designed to work locally. Network access may be used for Apple in-app purchase checks, purchase restoration, and optional model downloads.
GlobalCustomer AI 是一款本地优先的 macOS 电商客服回复草稿工具，帮助商家和客服团队基于商品资料、FAQ、店铺规则和表达习惯生成、确认、复制并保存客服回复草稿。
如需帮助、反馈问题或提出建议，请联系：
支持邮箱： starlight.ripple@gmail.com
通常会在 3 到 5 个工作日内回复。
GlobalCustomer AI 采用本地优先设计。App 不会把店铺数据、顾客消息、回复草稿或学习样本上传到云端服务。
不会。GlobalCustomer AI 只生成回复草稿，回复需要由你人工确认、编辑和手动复制。
不会。GlobalCustomer AI 不控制浏览器、电商平台或聊天窗口。
数据默认保存在你的 Mac 本地。CSV 导入和 JSONL 导出只会访问你通过 macOS 文件选择器明确选择的文件。
核心草稿生成和本地数据管理设计为本地使用。网络访问可能用于 Apple App 内购买、恢复购买和可选模型下载。